Jones Company Promised a Customer That the Customer Would Receive

question 11

Multiple Choice

Jones Company promised a customer that the customer would receive at least 98 percent of all items ordered.In fact,the customer received 95 percent of the items.This is an example of which "gap" in the customer satisfaction model?

• A)Performance gap
• B)Knowledge gap
• C)Standards gap
• D)Communications gap

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Definitions:

Free Black Communities

Historical communities formed by African Americans who were free from slavery, often before the Civil War, creating their own cultural, economic, and social institutions.

Gold and Silver Mines

Sites or locations where gold and silver ore are extracted from the earth, historically significant for their economic value and impact on regional development.

Enslaved Africans

People from Africa who were forcibly taken from their homeland, transported to the Americas, and subjected to a lifetime of slavery.

Spanish Expeditions

Exploratory and military expeditions led by Spain from the 15th to the 17th century, resulting in the expansion of Spanish territory and influence, especially in the Americas.