Zanda Company Has Told a Supplier That It Is Difficult

question 10

Multiple Choice

Zanda Company has told a supplier that it is difficult to contact people in the supplier's company to learn the status of its orders and when they might arrive.Zanda is explaining which type of expectation it has of this supplier?

• A)Reliability
• B)Courtesy
• C)Credibility
• D)Access

---

Definitions:

Crises

Severe situations that disrupt the normal functioning of individuals, organizations, or societies, requiring urgent and effective responses.

Unfreezing

A term used in change management that refers to the process of making individuals or organizations ready for change by overcoming inertia and dismantling existing mindsets.

Motivation To Change

The drive or willingness of individuals or groups to alter their behavior, attitudes, or beliefs in response to external or internal pressures.

Opportunity To Change

The possibility or potential for modification, transformation or transitioning from one state or condition to another.