The Difference Between a "Customer Success" Focus and a "Customer

question 26

Multiple Choice

The difference between a "customer success" focus and a "customer satisfaction" focus is that:

• A)Customer satisfaction is more difficult to achieve.
• B)Customer success deals with expectations of customers, satisfaction deals with their requirements.
• C)Customer satisfaction deals with expectations, customer success deals with requirements.
• D)There really isn't any difference.

---

Definitions:

Cerumen

The medical term for earwax, a substance produced in the outer ear canal to protect and clean the ear.

Endolymph

A fluid contained within the membranous labyrinth of the inner ear, crucial for transmitting sound waves and maintaining balance.

Antipyretic

Drugs or substances used to reduce or prevent fever.

Analgesic

A type of medication used to reduce or eliminate pain.