Customer Relationship Management Attempts To

question 16

Multiple Choice

Customer relationship management attempts to:

• A)Ensure the development of customer success for customers.
• B)Ensure the development of strategically appropriate relationships with customers.
• C)Meet the expectations of customers.
• D)Use technology to replace human interaction with customers.

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Definitions:

Personal Liability

The legal responsibility of an individual to fulfill obligations or debts out of their own assets.

S Corporations

A unique status enabling small businesses to transfer corporate profits, losses, deductions, and tax credits directly to their shareholders for the purpose of federal taxation.

Shareholders

Persons or entities that hold ownership interest in a corporation through stock, participating in its profits and decisions.

Personal Income Tax

A tax levied by government on individuals or households based on their total yearly income from all sources.