The Use of Technology to Collect and Analyze Data Concerning

question 25

Multiple Choice

The use of technology to collect and analyze data concerning customers' buying behavior is an important aspect of:

• A)Basic customer service.
• B)Customer satisfaction.
• C)Customer relationship management.
• D)Customer success.

---

Definitions:

Outgroups

Groups to which an individual does not belong or identify with, often perceived as different or oppositional to one's ingroup.

Negative Stereotypes

Oversimplified and unfavorable beliefs about a group of people that do not account for individual differences and complexities.

Stereotypes

Oversimplified and generalized beliefs about a group of people or type of individual.

Group Membership

The affiliation or association with a specific group of people who share common interests or characteristics.