An Example of a Major Shift in Customer Expectations Driven

question 2

Multiple Choice

An example of a major shift in customer expectations driven by the actions of a leading competitor is:

• A)Amazon effect.
• B)Google gambit.
• C)Omni-channel.
• D)Customer relationship management.

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Definitions:

Strictness Error

A bias in performance appraisal where the evaluator tends to judge all employees more harshly than their performance warrants.

High Ratings

Refers to evaluations or assessments that are significantly above average, often indicating superior performance or quality.

Job Design

Job design is the process of specifying job tasks and work arrangements.

Organizational Requirements

The necessary conditions, resources, and capabilities needed for an organization to operate or achieve its objectives.