Zanda Corp

question 21

Multiple Choice

Zanda Corp.has determined that it has too many products returned from customers.Zanda is interested in determining what factors or elements could contribute to the large number of returns.Which of the following quality tools would Zanda use to achieve this objective?

• A)Process flowchart
• B)Pareto analysis
• C)Fishbone diagram
• D)Run diagram
• E)Scatter diagram

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Definitions:

Wells Serviced

Refers to the number of oil, gas, or water wells that have undergone maintenance, repair, or testing services within a given period.

Materials Quantity Variance

The difference between the expected amount of materials required for production and the actual amount used, measured in terms of cost.

Standard Cost System

A cost accounting system that assigns expected costs to products or services, used for budgeting and variance analysis.

Cereal

A food product made from processed grains, typically eaten as breakfast and often enriched with vitamins and minerals.