Which of the Following Is NOT Considered in the Service

question 35

Multiple Choice

Which of the following is NOT considered in the service process matrix?

• A)Customization
• B)Volume
• C)Customer interaction
• D)Labor intensity

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Definitions:

Friendly but Firm

A communication style that balances warmth and assertiveness.

Indirect Claim

An indirect claim is a request or demand for action, reimbursement, or compensation that is made in a subtle or not directly stated manner.

Anger

A strong feeling of displeasure or hostility, often resulting from frustration or perceived wrongs.

Objective Presentation

The act of delivering information in a neutral, unbiased manner, focusing solely on the facts without personal opinions.