If You Were Developing a Service Blueprint, How Would You

question 25

Multiple Choice

If you were developing a service blueprint, how would you classify "delivery of gasoline to a service station"?

• A)Support processes
• B)Physical evidence
• C)Back-office/invisible contact employee actions
• D)Front-office/visible contact employee actions

Develop strategies to resolve ethical dilemmas in international business transactions.

Describe the influence of dominant company values on organizational success and employee alignment.

Understand cultural orientation differences (e.g., individualistic vs. collectivist, power distance) and their impacts on business practices.

Understand the difference between active listening and passive hearing.

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Definitions:

Promoter

An individual or company responsible for organizing and financing the initial operations of a business venture or organizing events, often taking significant financial risks.

Incorporation

The process of legally declaring a corporate entity as separate from its owners, providing protection from personal liability and other benefits.

Accounting Services

Professional services involving the management of financial records, including bookkeeping, auditing, and preparation of financial reports.

Automatic Novation Clause

A contractual clause wherein all parties agree to automatically substitute a new contract or contractual obligation for an old one.