Choose the Service Type That Is Correctly Matched with One

question 51

Multiple Choice

Choose the service type that is correctly matched with one of its key characteristics.

• A)Service factory-facilities and equipment represent a large proportion of total costs.
• B)Service shop-there is a low degree of customer interaction.
• C)Mass service-transactions are very varied from customer to customer.
• D)Professional service-transactions tend to be fairly standardized.

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Definitions:

Statistical Quality Control

Measures work samples for compliance with quality standards. It is the term used to describe the set of statistical tools used by quality professionals.

Statistical Techniques

The mathematical methods used to collect, analyze, interpret, and present data, often for the purpose of making informed decisions or predictions.

Break-Even Analysis

Calculates the point at which revenues cover costs under different ‘what if’ conditions. The break‐even point is where revenues = costs.

'What-If' Scenarios

Analytical tools used to evaluate the potential outcomes of different decisions or events.