Which of the Following Challenges Are More Likely to Be

question 5

Multiple Choice

Which of the following challenges are more likely to be faced by service operations managers, rather than manufacturing operations manager?

• A)Operations is typically less financially important in service businesses
• B)Pure service operations need to be separated from pure goods producing operations
• C)The "total product experience" is more important in services
• D)Customers are more directly involved in service processes, so their perceptions need to be considered

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Definitions:

Ligamentum Arteriosum

Remains of the ductus arteriosus.

Ligamentum Venosus

A fibrous remnant of the fetal ductus venosus that connected the umbilical vein to the inferior vena cava, becoming ligamentous after birth.

APGAR Scores

A quick test performed on a newborn at 1 and 5 minutes after birth to assess the baby's heart rate, respiration, muscle tone, reflex response, and color.

Cervix

The lower part of the uterus in the female reproductive system, connecting the uterus to the vagina.