Physical Goods Can Be Differentiated from Services in the Operations

question 22

Multiple Choice

Physical goods can be differentiated from services in the operations management process by:

• A)Longer lead times and they can be inventoried.
• B)More capital intensive and short lead times.
• C)More labor intensive and longer lead times.
• D)More expensive and easier to control. Physical goods typically have longer lead times than services and can be inventoried (services typically cannot).

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Definitions:

Decision-making Process

A series of steps or stages involved in selecting a course of action from among multiple alternatives to resolve a problem or achieve an outcome.

Narcissists

Individuals with an excessive interest in or admiration of themselves, often lacking empathy for others.

Apologize

To express sorrow for wrongdoing and seek forgiveness.

Failure

The inability to achieve a desired or intended outcome.