To an Operations Manager, the "Critical Customer" Is

question 21

Multiple Choice

To an operations manager, the "critical customer" is:

• A)The person who buys a product.
• B)The person who has the greatest impact on design, sales, and growth opportunities for the product.
• C)The Echelon 1 customer.
• D)The person who uses the product. The critical customer is one who has the greatest impact on design, sales, and growth opportunities.

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Definitions:

Business Communication

The sharing of information between people within and outside an organization in a professional, clear, and effective manner.

Bad-News Messages

Communications that convey disappointing, negative, or unfavorable information to an individual or group, often requiring careful wording to maintain good relations.

Formal Style

A writing or speaking style characterized by precise grammar, vocabulary, and a tone that follows traditional rules and shows respect towards the audience.

Ceremonial Message

A message or speech given during formal occasions or ceremonies, often celebrating achievements or marking significant events.