Customer Service Management Connects What Functional Groups

question 12

Multiple Choice

Customer service management connects what functional groups?

• A)Supply management, marketing, and finance.
• B)Logistics management, sales and distribution, and product engineering.
• C)Marketing, logistics management, and sales and distribution.
• D)Human resources management, marketing, and finance. These groups work together to identify and fulfill customers' needs.

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Definitions:

Stolen Television

A television that has been illegally taken from its rightful owner without permission.

Price Discrimination

The practice of selling the same goods to different buyers at different prices.

Competing Buyers

Buyers who are interested in purchasing the same product or property, often leading to a competitive situation such as a bidding war.

Different Prices

The variation in cost for goods or services, often resulting from location, demand, quality, or negotiation.