Which of the Following Challenges Are More Likely to Be

question 5

Multiple Choice

Which of the following challenges are more likely to be faced by service operations managers, rather than manufacturing operations manager?

• A)Operations is typically less financially important in service businesses
• B)Pure service operations need to be separated from pure goods producing operations
• C)The "total product experience" is more important in services
• D)Customers are more directly involved in service processes, so their perceptions need to be considered

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Definitions:

Mikhail Gorbachev

A former Soviet statesman who served as the last leader of the Soviet Union, known for his policies of glasnost (openness) and perestroika (restructuring) which led to the end of the Cold War.

Soviet Union

A socialist state that existed from 1922 to 1991, consisting of multiple republics, and was a major global power, eventually disbanding and leading to the rise of independent nations, including Russia.

Second Gilded Age

A term used to describe a period of extreme wealth and economic inequality in the United States, reminiscent of the Gilded Age of the late 19th century but occurring in the late 20th and early 21st centuries.

Organized Labor

Refers to labor unions and their activities, which aim to improve the working conditions, wages, and rights of workers.