Examlex
In M&M's perfect world, their theorem's two main propositions are referred to as which of the following?
Tangibles
Physical items or goods that can be seen, touched, and possessed, as opposed to services or digital products.
Knowledge Gap
A type of service gap; reflects the difference between customers’ expectations and the firm’s perception of those expectations.
Service Standards
Benchmarks for the quality of customer service that organizations aim to meet or exceed in their operations.
Communications Gap
A discrepancy that arises when the message intended by the sender differs significantly from what is understood by the receiver.
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