Examlex
What is the present value of a $200 payment made in three years when the discount rate is 8 percent?
Price Premiums
The additional amount that consumers are willing to pay for a product or service that they perceive as having higher value compared to its alternatives.
Frederick Reichheld
A business strategist best known for his work on customer loyalty and the development of the Net Promoter Score (NPS).
Loyal Customers
Consumers who repeatedly buy products or services from the same brand instead of turning to competitors.
Touch Point Data
Information collected from various customer interactions with a brand, product, or service, used for insightful analysis.
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