Which of the Following Is NOT One of the Four

question 44

Multiple Choice

Which of the following is NOT one of the four main elements in the customer relationship process used by salespeople to build long-term relationships?

• A) Providing service
• B) Analyzing needs
• C) Gaining commitment
• D) Evaluating competitors
• E) Presenting product benefits

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Definitions:

Application

In computing and automation, a program or group of programs designed for end-users to perform a specific task or range of tasks.

Tasks

Activities or operations carried out by a process or machine.

Routine

A block of code designed to perform a specific operation, often reusable, that is executed to accomplish a task in software development.

Program

A sequence of instructions to be executed by the processor to control a machine or process.