In Which of the Following Ways Does Zappos Achieve Organizational

question 63

Multiple Choice

In which of the following ways does Zappos achieve organizational control?

• A) It continually changes the organizational values that guide its employees.
• B) It refrains from monitoring its employees' calls.
• C) It encourages employees to be creative and innovate and to go the extra mile to deliver a wonderful customer experience.
• D) It enforces that each group member's compensation depends in part on the group's overall productivity.

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Definitions:

Dental Hygiene

The practice of keeping one’s mouth clean and free of disease and other problems by regular brushing and cleaning between the teeth.

True Obedience

The genuine compliance with commands or demands from an authority figure, often studied in the context of social psychology.

Compliance

The act of agreeing with or obeying a request, command, or set of standards.

Reference Groups

Social groups that individuals compare themselves to for the purpose of evaluating their own behaviors, attitudes, and beliefs.