Differentiation Is Least Effective When It Is Based on

question 75

Multiple Choice

Differentiation is least effective when it is based on

• A) physical features.
• B) service quality.
• C) an appeal to the customer's psychological needs.
• D) reliability.
• E) product quality.

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Definitions:

College-educated Women

refers to females who have completed a college degree or higher education, often leading to different economic, social, and personal opportunities and challenges.

Agreeableness

A personality trait characterized by compassion, cooperativeness, and a desire to maintain positive social relationships.

Big Five

is a model that outlines five broad dimensions of personality traits: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Hostility

Aggressive or antagonistic behavior or attitudes towards others.