The Role Played by Infrastructure Leadership in Implementing Reliability Methodologies

question 71

Multiple Choice

The role played by infrastructure leadership in implementing reliability methodologies includes all BUT which of the following?

• A) Providing leadership and commitment quality
• B) Finding ways to manage quality
• C) Setting goals and creating incentives
• D) Soliciting input from employees
• E) Creating a command-and-control structure

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Definitions:

Voice-of-customer

Voice-of-customer entails gathering insights and feedback directly from consumers to understand their needs, preferences, and experiences.

Quality Gap Analysis

The process of assessing the difference between the existing quality of products or services and the expected quality.

Empowerment

The process of giving individuals or groups the power and resources to make decisions, take actions, and affect change.

Tangibles

Physical items or properties that can be seen, touched, and quantified, as opposed to intangible assets like patents or trademarks.