Quality Improvement Efforts Should Focus on the

question 5

Multiple Choice

Quality improvement efforts should focus on the

• A) product.
• B) external environment.
• C) customer.
• D) material costs.
• E) internal operations.

---

Definitions:

Show Empathy

The ability to understand and share the feelings of another, demonstrating a sense of compassion and concern for others' emotions.

Salesperson

An individual who sells goods and services to other entities, usually working on behalf of a company or organization to facilitate or close sales transactions.

Physician

A medical professional who diagnoses and treats illnesses, provides preventive care, and advises patients on health maintenance.

Emergency Call

A phone call made to request immediate assistance from emergency services, such as police, fire, or medical teams.