Which of the Following Statements About Customer Focus Is False

question 45

Multiple Choice

Which of the following statements about customer focus is false?

• A) It must start at the top of the organization.
• B) It is a central part of TQM.
• C) It can be facilitated by soliciting feedback from the customer.
• D) It requires that all employees see the customer as the focus of their activity.
• E) It can be achieved by mass customization.

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Definitions:

Microbial Infection

Invasion and multiplication of microorganisms in body tissues, causing disease or symptoms.

Microglia

Small neuroglial cells that become phagocytic and mobile in response to inflammation; considered to be macrophages within the central nervous system.

Proliferate

To increase rapidly in numbers; commonly used in biological contexts to describe cell multiplication.

Myelination

The process of wrapping axons with myelin, a fatty substance that speeds up the transmission of electrical signals in the nervous system.