Dale's Horseshoeing Methods Save Time and Money for His Employer,but

question 76

Multiple Choice

Dale's horseshoeing methods save time and money for his employer,but when Dale suggests that everyone use his method,his boss says,"No.That's not the way we've always done it around here." Dale's employer is suffering from

• A) organizational inertia.
• B) prior strategic commitments.
• C) barriers to mobility.
• D) lack of distinctive competencies.
• E) the Icarus paradox.

Recognize the influence of supervisors, managers, and positive role models on employee attitudes and behaviors.

Appreciate the importance of learning to cope with and adapt to change.

Identify the aspects of a job that employees value most.

Understand the concept of unlearning negative attitudes and practices for fostering positive attitudes.

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Definitions:

Representativeness Heuristic

A mental shortcut people use where the likelihood of an object belonging to a particular category is assessed based on how typical that object is thought to be of the category.

Availability Heuristic

A cognitive bias that causes people to overestimate the likelihood of events based on their ability to recall similar instances.

Escalation Heuristic

A cognitive bias or decision-making process where individuals increase their commitment to a previously taken course of action beyond the level that is justified by the current situation.

Satisficing Heuristic

A decision-making strategy that involves searching through the available alternatives until an acceptability threshold is met, rather than seeking the best possible solution.