A Hospital Examines Its Processes Closely and Then Changes Them

question 9

Multiple Choice

A hospital examines its processes closely and then changes them radically to become more patient-centered.Among the changes are new ways of doing tasks and new groupings of workers.This is an example of

• A) restructuring.
• B) reengineering.
• C) total quality management (TQM).
• D) benchmarking.
• E) downsizing.

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Definitions:

Stock-split Right

The entitlement of a shareholder to receive additional shares when a company decides to divide its existing shares into multiple ones to boost liquidity.