ZapposCom Executives Have Aligned the Entire Organization Around One Purpose

question 42

Multiple Choice

Zappos.com executives have aligned the entire organization around one purpose: "to provide the best customer service possible." This statement can best be described as which of the following?

• A) The company's emergent strategy
• B) The company's corporate structure
• C) The company's HR strategy
• D) The company's mission
• E) The company's vision

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Definitions:

Collectivism

A socio-cultural principle that prioritizes group goals over individual ones, emphasizing community, cooperation, and interdependence.

Personal Characteristics

Attributes or features that define an individual, including traits such as personality, attitudes, and abilities.

Individualism

A theory advocating for individual action freedom over group or governmental authority.

Collectivism

A cultural value that emphasizes the priority of group goals over individual goals and the importance of cohesion within social groups.