Which of the Following Did Management at Zappos Do to Reduce

question 77

Multiple Choice

Which of the following did management at Zappos do to reduce the level of formalization in their organization?

• A) They avoided asking their customer service reps in call centers to follow a detailed script.
• B) They increased their reliance on drop-shipment orders.
• C) They established top-down management as their primary strategy.
• D) They put an end to the practice that enabled employees to horizontally rotate to different jobs once they had mastered a particular job.

---

Definitions:

Consideration

In leadership or management, it refers to the extent to which a leader shows concern and care for employees' welfare, creating a supportive work environment.

Authoritarian Leadership

a leadership style characterized by individual control over all decisions, with little input from group members.

Informal Leaders

Refer to individuals within an organization or group who exert influence and have leadership qualities but do not hold official leadership positions.

Leadership Styles

Different approaches and tactics employed by leaders to guide, direct, and influence the work of others.