Zappos Established Its Unique Organizational Culture

question 40

Multiple Choice

Zappos established its unique organizational culture

• A) through explicitly stated values that are connected to its reward system.
• B) through input control systems that mandated adherence to organizational values.
• C) by closely monitoring employees calls with customers.
• D) by giving employees gift cards to shop at Zappos and Amazon.

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Definitions:

Managing Diversity

Refers to practices and policies designed to create a more inclusive workplace where various cultural, gender, age, and other differences are respected and valued.

Majority Cultures

The dominant cultural groups in a society, which hold significant power and influence over norms, values, and institutions.

Biculturalism

The coexistence of two distinct cultures in the same individual or society, often promoting the value and benefit of cultural diversity.

Minority Members

Individuals belonging to a group that is smaller in number within a larger community, often experiencing different treatment or conditions.