To Maintain Its Core Competency of Providing a Superior Customer

question 27

Multiple Choice

To maintain its core competency of providing a superior customer experience in the face of explosive growth,Zappos split the organization into 10 standalone units.Which of the following does this scenario best illustrate?

• A) how an organization accommodates strategy implementation through a flexible organizational structure
• B) how strategy implementation has an effect on resource allocation and power distribution
• C) how an organization demonstrates organizational inertia, and therefore sets the stage for the firm's subsequent failure
• D) how an organization optimizes its organizational structure to the current situation

---

Definitions:

Hip Fracture

A break in the upper quarter of the femur (thigh bone), commonly associated with osteoporosis and falls in the elderly.

Nursing Intervention

Rephrased: Acts performed by nursing staff to address specific patient needs or conditions.

Case Management

Organized system for delivering health care to an individual patient or group of patients across an episode of illness and/or a continuum of care; includes assessment and development of a plan of care, coordination of all services, referral, and follow-up; usually assigned to one professional.

Cost-effectiveness

A measure used to evaluate the efficiency of a product or service by comparing its cost to the benefits it delivers, often used in healthcare to determine the best use of limited resources.