Which of the Following Real-World Scenarios Best Exemplifies Formalization

question 45

Multiple Choice

Which of the following real-world scenarios best exemplifies formalization?

• A) Zappos' focus on allowing its customer service employees to use their own approach rather than depend on scripts
• B) McDonald's use of standard operating procedures across the world
• C) W. L. Gore's associates organizing themselves in project-based teams that are led by sponsors, not bosses
• D) Yahoo's decision to fire its CEO after incurring huge losses

---

Definitions:

DSM-5

The Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition, a comprehensive classification of mental disorders published by the American Psychiatric Association.

Anxiousness

An emotion of concern, apprehension, or discomfort regarding an event whose result is not yet known.

Obsessive-compulsive Personality Disorder

A personality disorder characterized by preoccupation with orderliness, perfectionism, and control, at the expense of flexibility, openness, and efficiency.

Obsessively Clean

Refers to an extreme focus on cleanliness and orderliness, often beyond what is considered normal or healthy.