WJ Group Inc

question 16

Multiple Choice

WJ Group Inc., a large multinational conglomerate, had begun to experience declining revenues over the years. The top management at the headquarters of the company decided that it was important for the company to avoid deviating from its core competencies. Thus, a few of the company's key businesses like energy, telecommunications, and automobiles were centralized, giving the top management more control over them. Also, relatively newer businesses like beverages and food processing were divested. In this scenario, WJ Group is involved in

• A) reverse engineering.
• B) benchmarking.
• C) restructuring.
• D) crowdsourcing.

Identify components of an effective crisis communication plan.

Understand the use of crisis communication theories in practice.

Learn how media coverage plays into the issue/crisis management process.

Distinguish between organizational, product, and litigation crises.

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Definitions:

Eyewitness Testimony

evidence provided by individuals who were present at the scene of a crime, describing what they observed.

Healthy Skepticism

An approach of questioning beliefs, claims, or practices based on evidence and logical reasoning rather than accepting them at face value.

Leading Questions

Questions that are phrased in a way that suggests a particular answer or influences the response of the person being asked.

Rehearsal

A cognitive process of repeatedly practicing or going over information to enhance memory retention.