When Using the Balanced-Scorecard Approach to Assess a Firm's Performance,which

question 38

Multiple Choice

When using the balanced-scorecard approach to assess a firm's performance,which of the following is not a key question that managers need to answer?

• A) How do customers view us?
• B) How do we reduce the economic value created?
• C) What core competencies do we need?
• D) How do shareholders view us?

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Definitions:

Competitive Economic Behavior

Actions exhibited by businesses or individuals in an attempt to achieve a market advantage, often through price, quality, and service.

Market Economies

Economic systems in which decisions about production, investment, and distribution are based on supply and demand, and prices of goods and services are determined in free markets.

Basic Question

A fundamental inquiry that establishes the underlying principles or elements of a topic or issue.

Distribution of Income

The way in which a nation’s total earnings are divided among its population, or how the nation's wealth is shared among individuals.