Switching Costs for an End User Are Likely to Be

question 14

True/False

Switching costs for an end user are likely to be much higher because of the Internet.

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Definitions:

Recognition Memory

The ability to identify a previously encountered stimulus.

Recall

The mental process of retrieval of information from the past.

Zone of Proximal Development

A concept in educational psychology referring to the difference between what a learner can do without help and what they can achieve with guidance and encouragement from a skilled partner.

Skilled Partner

A competent individual in a relationship or teamwork setting, proficient in contributing effectively to mutual goals.