What Supports Back-Office Operations and Strategic Analysis and Includes All

question 4

Multiple Choice

What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers?

• A) Analytical CRM
• B) Operational CRM
• C) Personalization
• D) All of these

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Definitions:

Elizabeth I

Elizabeth I was the Queen of England and Ireland from 1558 until her death in 1603, known for her strong leadership during a period of religious turmoil and for fostering the English Renaissance.

James I

James I was the King of England and Ireland as James I (from 1603) and King of Scotland as James VI (from 1567), known for his authorization of the King James Bible.

War of Independence

A conflict fought by a nation or a group within a nation to gain political freedom and sovereignty from a colonial power or oppressive government.

Dutch

Referring to something or someone from the Netherlands, a country located in Western Europe.