What Supports Back-Office Operations and Strategic Analysis and Includes All

question 4

Multiple Choice

What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers?

• A) Analytical CRM
• B) Operational CRM
• C) Personalization
• D) All of these

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Definitions:

Participants

Individuals who take part in a study, experiment, or any form of research.

Stranger

An individual who is not known personally to another or who is unfamiliar to a particular social setting or community.

Perceived Similarity

The extent to which individuals believe they share common attributes or experiences with others, often influencing social attraction and relationship dynamics.

Determinants

Factors or elements that bring about changes in a condition, behavior, or outcome, influencing or deciding its nature and direction.