What Types of Metrics Measure Customer Satisfaction

question 11

Multiple Choice

What types of metrics measure customer satisfaction?

• A) Efficiency MIS metrics
• B) Effectiveness MIS metrics
• C) Both efficiency and effectiveness MIS metrics
• D) None of these

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Definitions:

Dry Gauze Dressing

A sterile gauze pad used to cover and protect wounds, absorbing any exudate and preventing the entry of pathogens.

12-Lead ECG

A diagnostic test that records the electrical activity of the heart from 12 different angles, used to identify cardiac abnormalities.

Family Caregiver

An individual who provides care and support to a family member with health issues or disabilities.

Nurse

A healthcare professional specialized in patient care, health promotion, and disease prevention.