The Balanced Scorecard Views the Organization from Four Perspectives, and Users

question 4

Multiple Choice

The balanced scorecard views the organization from four perspectives, and users should develop metrics, collect data, and analyze their business relative to each of these perspectives. Which of the following is not one of the four perspectives in the balanced scorecard?

• A) The leading perspective
• B) The internal business process perspective
• C) The customer perspective
• D) The financial perspective

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Definitions:

State of Nature

A term in decision theory representing all possible states or outcomes in a decision-making problem, which are not under the control of the decision maker.

Payoff Table

A tabular representation of the outcomes for each combination of strategies in decision theory, typically used in strategic decision making and game theory.

States of Nature

Hypothetical conditions that could affect the outcome of a decision or experiment but are beyond the control of the decision-maker.

Decision Alternatives

Possible actions or choices available to decision-makers in a decision-making process.