What Is a Customer-Facing Process

question 34

Multiple Choice

What is a customer-facing process?

• A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
• B) The result in a product or service that is received by an organization's external customer.
• C) An invisible process to the external customer but essential to the effective management of a business which includes goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
• D) The attempts to understand and measure the current business process, and make performance improvements accordingly.

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Definitions:

Equilibrium Real National Output

The level of output where aggregate supply equals aggregate demand in an economy, adjusted for inflation.

Inventories

Goods that have been produced but remain unsold.

Production

The process of combining various material inputs and immaterial inputs (plans, know-how) in order to make something for consumption (the output).

Keynes

refers to John Maynard Keynes, a British economist whose theories on the causes of prolonged unemployment and recommendations for government intervention in economies to stimulate demand and control inflation have had a significant influence on modern macroeconomics.