What Is a Customer-Facing Process

question 34

Multiple Choice

What is a customer-facing process?

• A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
• B) The result in a product or service that is received by an organization's external customer.
• C) An invisible process to the external customer but essential to the effective management of a business which includes goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
• D) The attempts to understand and measure the current business process, and make performance improvements accordingly.

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Definitions:

Culture

The shared beliefs, practices, norms, values, and artifacts that characterize a group of people or society.

Traditions

Customs or beliefs passed down within a group or society with symbolic meaning or special significance.

Culture

The sum of attitudes, customs, and beliefs that distinguishes one group of people from another.

Values

Core beliefs or standards that guide and dictate behavior and actions in various situations.