What Is a Customer-Facing Process

question 34

Multiple Choice

What is a customer-facing process?

• A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
• B) The result in a product or service that is received by an organization's external customer.
• C) An invisible process to the external customer but essential to the effective management of a business which includes goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
• D) The attempts to understand and measure the current business process, and make performance improvements accordingly.

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Definitions:

Platelet Aggregation

is the clumping together of platelets in the blood, contributing to the formation of a blood clot in response to vascular injury.

Hemostasis

The process by which bleeding is stopped through clot formation, involving vascular constriction and blood coagulation.

Thyroid Hormones

Hormones produced by the thyroid gland, such as thyroxine (T4) and triiodothyronine (T3), crucial for regulating metabolism and energy production.

Membrane Signaling Proteins

Proteins located on or within cell membranes that transmit signals from outside to inside the cell.