What Is a Customer-Facing Process

question 34

Multiple Choice

What is a customer-facing process?

• A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
• B) The result in a product or service that is received by an organization's external customer.
• C) An invisible process to the external customer but essential to the effective management of a business which includes goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
• D) The attempts to understand and measure the current business process, and make performance improvements accordingly.

---

Definitions:

Inflammation

A biological response to stimuli interpreted as harmful, leading to redness, swelling, heat, and pain in the affected tissues.

Varicose Veins

Distended veins that result when vein valves are destroyed and blood pools in the veins, causing these veins to dilate.

Elastic Stockings

Specially designed hosiery that exerts pressure on the legs to improve blood flow, often used to prevent or treat venous disorders.

Vascular Disease

A class of diseases of the blood vessels, often leading to a reduced flow of blood to organs and tissues.