Customer Relationship Management Involves Managing All Aspects of a Customer's

question 18

True/False

Customer relationship management involves managing all aspects of a customer's relationship with an organization.

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Definitions:

Implicit

Something that is implied or understood though not directly expressed or stated.

Echoic Memory

A component of sensory memory that specifically stores auditory information, allowing sounds and words to be retained for a brief period after being heard.

Iconic Memory

A type of sensory memory that holds a brief visual impression of a scene after the stimulus has been removed.

Auditory Sensory Memory

The short-term storage of auditory information, allowing sounds to be retained briefly for processing after the sound has finished.