Examlex
What is a feature of a product or service that customers have come to expect and that entering competitors must match if they want to survive?
Boundary
The lines or limits that define the edges of a system, problem, or organizational entity.
Silence
The absence of verbal communication, which can be a powerful form of non-verbal communication or a strategy used in various contexts.
Downward Communication
A form of communication that flows from higher levels of the organizational hierarchy to lower levels, typically involving directives, instructions, and information dissemination.
Chain of Command
The formal line of authority within an organization, specifying the hierarchy of reporting relationships from top management to the lowest levels.
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