Which of the Following Is Not Part of a Typical

question 11

Multiple Choice

Which of the following is not part of a typical SOA solution?

• A) Integrate information to make it more accessible to employees
• B) Understand how business processes interact to better manage administrative costs
• C) Decrease people productivity with better business integration
• D) Improve customer retention and deliver new products and services through reuse of current investments

---

Definitions:

Festinger

An American social psychologist best known for Cognitive Dissonance Theory, which explains the discomfort that arises from holding two conflicting beliefs simultaneously.

Cognitive Dissonance

The psychological discomfort experienced when holding two or more conflicting beliefs, values, or attitudes, leading to changes in belief or behavior to reduce the discomfort.

Elliot Aronson

An influential psychologist known for his research on social influence, group dynamics, and the theory of cognitive dissonance.

Theory of Planned Behavior

A psychological theory that links one's beliefs and attitudes towards behaviors to their actual behavioral intentions and actions.