Which of the Following Is an Effective Way to Deal

question 12

Multiple Choice

Which of the following is an effective way to deal with sexual harassment at the workplace?

• A) Taking a reactive approach rather than a preventive approach toward sexual harassment
• B) Promoting the use of in-house alternative dispute resolution resources for settling sexual harassment disputes
• C) Punishing every act of sexual harassment, regardless of its severity, with termination
• D) Keeping all sexual harassment claims confidential and not notifying the alleged harasser until the investigation is complete

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Definitions:

Emotional Labor

The process of managing feelings and expressions to fulfill the emotional requirements of a job, often in service-oriented professions.

Emotional Display Rules

Cultural guidelines that dictate how and when emotions should be expressed in various social situations.

Customer Service

The aid and backing offered by a business to individuals who purchase or utilize its products or services.

Feelings Dimension

An aspect of emotional experience that involves the subjective quality of emotions, ranging from positive to negative sensations.