Cara Works as a Customer Service Representative at MK Electronics

question 13

Multiple Choice

Cara works as a customer service representative at MK Electronics Arcade.A few mobile phones and other electronic items are missing from the store's inventory room.The management decides to check the purses and bags of all its employees.During the check,a small bottle of alcohol is found in Cara's purse.After a few days the company terminates Cara although she had never come to the office drunk.Which of the following will hold true in this scenario?

• A) Cara has no legal recourse against her former employer because of the bona fide occupational qualification defense.
• B) Cara has no legal recourse because the doctrine of promissory estoppel defends her former employer.
• C) Cara may have a cause of action against her former employer for wrongful invasion of privacy.
• D) Cara may have a cause of action against her former employer under constructive discharge.

Identify Rogers' concept of self-concept and its role in personality development.

Explain Maslow's hierarchy of needs and its relevance to personality theory.

Recognize the role of self-efficacy in personality according to Social Cognitive Theory.

Understand the criticisms of humanistic theories for their lack of empirical evidence and their optimistic view of human nature.

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Definitions:

Citizenship Behaviors

Actions by employees that are not part of their formal job requirements but that help to enhance the workplace and organization's functioning.

LMX

Leader-Member Exchange, a theory highlighting the dyadic relationship quality between leaders and their followers.

Ilies et al.

Refers to authors of scholarly works, possibly referencing their contribution or findings in the field of psychology, leadership, or a related area.

Court of Appeals

A court that hears appeals from lower court decisions, reviewing and potentially reversing or modifying these decisions.