According to Goldratt

question 27

Multiple Choice

According to Goldratt,

• A) an hour lost at the bottleneck is an hour lost for the entire system.
• B) a product coming out of a non-bottleneck is precious and should not be wasted.
• C) maximizing the efficiency of all resources would generate money for the company.
• D) utilization, productivity, and operating expenses are the three vital metrics of a process.

---

Definitions:

Blame-the-victim Dynamic

A social phenomenon where the victim of a crime or harmful act is held entirely or partially at fault for what happened to them.

Other-race Effect

The tendency to more easily recognize faces of the race that one is most familiar with, which is thought to develop during infancy.

Availability Heuristic

A cognitive shortcut based on the first examples that pop up in one's thoughts when contemplating a particular subject, idea, strategy, or choice.

Explicit Bias

Refers to the attitudes and beliefs we have about a person or group on a conscious level.