SERVQUAL Measures Which Dimension of Service Quality

question 43

Multiple Choice

SERVQUAL measures which dimension of service quality?

• A) Reliability, tangibles, assurance, empathy, and conformance quality.
• B) Performance quality, tangibles, responsiveness, reliability, and assurance.
• C) Responsiveness, tangibles, empathy, assurance, and reliability.
• D) Reliability, tangibles, responsiveness, empathy, and conformance quality.

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Definitions:

Opportunity To Use Skills

Situations or environments that allow individuals to apply their knowledge and competencies effectively.

Training Framework

A structured outline or strategy designed to guide the development, delivery, and assessment of training programs.

Public Praise

An act of expressing approval or admiration for someone's achievements or qualities in a public setting.

High-Risk Situation

Circumstances or events that have a high potential for negative outcomes, such as failure, injury, or other dangers.