Which of the Following Does NOT Contribute to Customer Expectations

question 47

Multiple Choice

Which of the following does NOT contribute to customer expectations?

• A) Advertising and promotional content.
• B) Customer awareness of how to properly use the product or service.
• C) Competitors' products and services.
• D) All of the above contribute to customer expectations.

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Definitions:

Functionalist

A perspective in sociology and anthropology that interprets society as a structure with interrelated parts designed to meet the biological and social needs of individuals that make up that society.

Conflict-Theory

A sociological perspective that emphasizes the role of power and coercion in producing social order, particularly focusing on the conflicts between different social classes.

Group Loyalty

The allegiance and commitment of an individual to a group, often leading to prioritizing the group's interests above personal interests.

Informal Relations

Social interactions that occur outside of official or formal structures, often based on personal connections or friendships.