The Total Cost of Quality in an Organization Is the Sum

question 18

True/False

The total cost of quality in an organization is the sum of control costs and failure costs.

---

Definitions:

Three Components

In psychology, it refers to the model of attitudes comprising cognitive, affective, and behavioral components.

Cognitive Dissonance

A psychological phenomenon where an individual experiences discomfort or conflict from holding contradictory beliefs, attitudes, or behaviors simultaneously.

Marketing Context

The combined factors and situations that influence and define the market environment in which a business operates.

Salient Beliefs

Specific beliefs an individual holds to be most important or relevant at a given time, often guiding decision-making and behavior.