The Meaning of Quality Management Has Evolved Greatly Over the Past

question 39

Multiple Choice

The meaning of quality management has evolved greatly over the past century.Which of the following statements best exemplifies the current meaning of quality management?

• A) Continuous improvement, competitive advantage, and meeting or exceeding customer requirements.
• B) Inspection of every item produced to ensure that exact customer specifications are met.
• C) Production of parts within control limits and the maintenance of process output in a state of statistical control as measured by statistical process control tools to ensure consistent meeting of customer specifications.
• D) The collaboration of all functional disciplines for the purpose of designing and offering quality products and services.

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Definitions:

Z Problem-solving Model

An approach to problem-solving that promotes collaboration among all stakeholders to find a solution that addresses the needs of all parties.

Sensing

The process of perceiving through the senses or a preference for dealing with concrete, tangible information.

Intuiting

The process of understanding or knowing something without the need for conscious reasoning or direct evidence.

Cognitive Style

An individual’s preferred method for gathering information and evaluating alternatives.