Service Quality Is Based on the Gap Between

question 40

Multiple Choice

Service quality is based on the gap between

• A) customer expectation and actual service delivered.
• B) customer expectation and performance quality.
• C) customer expectation and conformance quality.
• D) actual service delivered and the potential service that can be delivered.

Comprehend the effect of organizational justice dimensions (procedural, distributive, and interactional) on employee perceptions and actions.

Understand the impact of mergers and acquisitions on employees and organizational effectiveness.

Explore strategies for employee retention and the importance of organizational commitment.

Recognize effective communication and documentation practices in HR processes, including termination.

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Definitions:

Serial Monogamy

The practice of engaging in a series of monogamous romantic relationships consecutively, rather than having multiple partners at the same time.

Cohabitation

The act of living together in a romantic or domestic partnership without being married.

Sexually Intimate

Involves physical and emotional closeness between partners, often within a romantic or sexual relationship.

Grandparents

The parents of one's parents, who play unique roles in family structures ranging from caregiving to cultural transmission.