Which of the Following Is NOT a Dimension of SERVQUAL

question 6

Multiple Choice

Which of the following is NOT a dimension of SERVQUAL?

• A) Tangibles
• B) Responsiveness
• C) Empathy
• D) Conformance

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Definitions:

Thirst

The sensation of needing to drink fluids, often a signal from the body indicating dehydration or the need for water intake.

Emergency Supplies

Items kept on hand for use in a crisis, including food, water, first aid kits, and tools for survival and safety.

Chain Of Custody

A procedure for ensuring that a specimen is obtained from a specified individual, is correctly identified, is under the uninterrupted control of authorized personnel, and has not been altered or replaced.

Defibrillator

A medical device that delivers a dose of electrical energy to the heart to treat life-threatening cardiac dysrhythmias.