Examlex
Which of the following is NOT a dimension of SERVQUAL?
Fear of Failure
An apprehension or anxiety about not succeeding or meeting expectations, which can inhibit actions and decisions.
Emotional Intelligence
The ability to recognize, understand, and manage one's own emotions and the emotions of others.
Win-Win Relationships
Situations in which all parties involved gain benefits or satisfaction.
Emotional Competency
The ability to recognize, understand, manage, and use one's own emotions and those of others effectively.
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