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Which of the Following Is NOT a Dimension of SERVQUAL

question 6

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Which of the following is NOT a dimension of SERVQUAL?


Definitions:

Fear of Failure

An apprehension or anxiety about not succeeding or meeting expectations, which can inhibit actions and decisions.

Emotional Intelligence

The ability to recognize, understand, and manage one's own emotions and the emotions of others.

Win-Win Relationships

Situations in which all parties involved gain benefits or satisfaction.

Emotional Competency

The ability to recognize, understand, manage, and use one's own emotions and those of others effectively.

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